Banking:
E/M-commerce:
apps:
biometrics:
contactless:
cross-border:
in-store:
iot:
mpos:
omnichannel:
pos:
security:
vending:
wallets:

Mitigating financial crime in a COVID-19 world

The pandemic has brought about unprecedented changes in the world of payments and the way customers consume goods.

  • Security & Fraud
  • Payment Services

Why digital must be priority number one for retailers this year

With eCommerce becoming the main element of physical retailers’ strategies, and the COVID-19 pandemic shifting customers' shopping habits from on-site to online, the landscape for Connected Retail is more prospective than ever.

  • Customer Experience
  • Tech trends

How retailers are adapting to more connected grocery consumers

In an increasingly faster and changing society, key drivers to customer satisfaction are convenience, speed and efficiency.

In grocery retail, the old model of online versus offline is no longer a relevant distinction. This is because today’s connected consumers shop for their groceries in an entirely different way, as they feel they should no longer be impeded by the limitations of any touchpoint. After all, while shopping for products and services, consumers do not think about channels, they simply expect a smooth buying experience.

  • Customer Experience
  • Payment Services

The contactless future of payments in a cashless society

For decades, research and industry voices have been drawing attention to the inevitable move towards a cashless society. Even before COVID-19 hit, cash transactions in the UK accounted for only 23% of all payments in 2019. However, no one could have predicted the mass adoption of digital technologies spurred on by the pandemic last year.  

  • Customer Experience

Consolidated payment systems for customer confidence

Payments are essential to every business, but they are not all that meets the eye on a day-to-day basis. Behind every transaction there are multiple players working tirelessly to ensure payments are being made quickly, correctly, and securely. However, as is often the case with so many moving parts, there remains the possibility of error and/or additional time added to the transaction, leaving the customer with a poor experience and make them potentially less likely to return. Additionally, multiple failed transactions can ultimately prove costly for retailers over time.

  • Payment Services

The payments trends that merchants should watch out for in 2021

Making predictions for the year to come is difficult at the best of times. 2020 has been proof of that as we entered unchartered territory across a year that will be remembered for the COVID-19 pandemic, its impact on commerce, and the way we pay for goods and services.

  • Customer Experience
  • Payment Services