David Allan Director of Customer Operations at Ingenico Enterprise Retail

David Allan is the Delivery, Service, and Operational Lead at Ingenico Enterprise Retail for Northern Europe. An expert in implementing large-scale complex IT Transformation projects and with over 20 years’ experience in the field, David has considerable experience in delivering Change Programmes to the public sector and financial services around the world. Programmes he has delivered include Technology Change, People Change, and Operational Change.

As part of his role at Ingenico Enterprise Retail, David leads the Northern Europe Customer Operations team in providing a range of pre-sales and delivery projects in the payments sector. David is passionate about delivering exceptional customer service along every step of the client’s journey. Among a range of responsibilities, he leads cross-functional teams to ensure customer consultations, and the omni-channel projects they require, are delivered to standard and are fully secure with PCI compliance and point to point encryption.

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Eric Liebman Global Head of Travel, Ingenico ePayments

Eric Liebman leads the Travel vertical for Ingenico ePayments and helps travel companies optimize their international payment capabilities. He brings more than 25 years of travel experience gained across several countries and continents.

Eric began his travel career working with Continental Airlines in Florida, then made the jump to the hotel industry as Sales and Marketing Director at Marriott in the Caribbean. Following that, Eric spent the next 20 years in Asia Pacific as a senior travel Industry executive, holding a host of regional and global roles with International hotel groups such as Starwood, Regal Hotels and Millennium Hotels. Later he held a position of Vice President - Asia Pacific at Pegasus, where he helped look after a portfolio of more than 1,500 hotels, 9 call centers and a range of operational offices throughout the region. Eric also worked at IBM’s Business Consulting Group as a Senior Managing Consultant based in Singapore where he helped Airlines and Hotel Groups grow and enhance their customer experiences.

In 2014, Eric and his family returned to the USA and joined Elavon as the Vice President, Global Head of Payment Strategy for their Hospitality vertical, responsible for the Strategy and Product Development of Elavon’s Hospitality sector throughout North America, Caribbean and Europe. He joined Ingenico ePayments to head up the Travel vertical in March 2019 and is responsible for the development of a cohesive strategy for their diverse and extensive Travel customer base.

Eric graduated from the prestigious Embry-Riddle Aeronautical University and speaks English, French and Mandarin Chinese.

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François Roget Lead Designer / Ingenico ePayments

François Roget is Lead Designer in Brussels head quarter of Ingenico ePayments. His role is to develop new technical solutions and make sure the team is up to date with its technical skills.

François has 15 years of experience in software development. He joined Ingenico in 2017 and participated in multiple customer and platform consolidation projects. He works mainly with web technologies and Java.

François is always curious for new technologies and new development techniques.

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Frederic Frizzarin Head of Pre-Sales - Global Sales & Verticals

Frederic has over 20 years’ experience in the IT and Telecoms industry and has spent the last 11 years working in payments at Ingenico where he started originally as a Solutions Manager, before moving into the Pre-Sales Manager role, and more recently Head of Pre-Sales. Frederic is adept at leading and managing complex solution sales within Tier 1 & Tier 2 UK Retail markets. In his role, his key responsibilities include identifying needs, developing appropriate solutions, defining value strategies, preparing proposals, and managing bid responses.

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Gabriel de Montessus SVP, Global Online (Retail Business Unit) of Ingenico Group

Gabriel de Montessus was appointed SVP, Global Online (Retail Business Unit) of Ingenico Group in January 2018. Gabriel has a broad experience in technology and digital industries.

Gabriel's digital career started in 2000 with the launch of www.toluna.com, a digital insights company, with around 30 million consumers participating in fully automated and real time online panels.

In 2004, he headed to the USA as investment manager, to oversee the North American tech fund of VPSA in Palo Alto. This led him to Citigroup with a specific focus on mergers and acquisitions in the TMT sector. Gabriel joined Hi-Media Group in 2007 and became COO in 2011. In 2013, he was nominated CEO of HiPay, turning it into a global provider of innovative full-service payments.

Gabriel is a graduate from Université Paris Dauphine and EM Lyon.

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Johan Been Vice President Client Operations, Ingenico ePayments

Johan is a seasoned professional in the payments industry with 25 years of experience and deep understanding of how customers’ needs have evolved over time. Johan joined Ingenico ePayments (formerly GlobalCollect) in 2013, responsible for the company’s operations and customer care strategy. In this role, he’s responsible for the Ingenico ePayments’ customer care strategy, and translating the strategy into workable, customer oriented solutions.

Prior to this, Johan was Chief Technology Officer at CCV, a leading European player in the card-present industry. During his time at Equens, Johan also held various other leadership roles in IT/Operations as well as Acquiring and Processing Services. His experience spans over the introduction of the Dutch online debit card system PIN, the Euro and later the introduction of EMV throughout Europe. Before his time at Equens, Johan also worked at Prolin and Hewlett Packard.

Johan Been holds a degree in Business Informatics from the Hogeschool voor Economische Studies in Amsterdam and he lives in Hilversum with his wife and two kids.

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