New technologies usually crush existing ones; the metal tool supplanted the stone axe, the video tape fell to the DVD, then Blu-Ray and now streaming services. Does the use of COTS devices for payment ring the imminent death knell for the dedicated payment terminal?
Recent years have seen the humble payment terminal evolve from a traditional, proprietary embedded operating system, into an open source point of sale (POS) utilising Android. This new paradigm comes with the ambition to accelerate customers’ digital transformation and reshape the traditional “point-of-sale” into a “point-of-interaction”.
Checking your payment terminals for a safe and fast checkout from lockdown.
As efforts to combat the global pandemic continue, merchants, restaurants and service providers, including those who have been closed for a number of months, are preparing for a gradual reopening of the retail and hospitality sectors.
To define the most effective checkout conversion tips, we’ve conducted extensive research in user experience. The following actions can come in handy especially since online cart abandonment rates are at a staggering 69% globally. Overcoming obstacles in the conversion funnel - especially at the payment stage - is crucial for online merchants if they want to maximise their potential revenue.
In the past few years, innovation, speed and agility have increasingly become the watchwords for merchants. During this time they have seen consumers’ purchasing behaviour change as the lines between in-store, online and mobile shopping have blurred. And at the same time they have gone through their own digital transformation, upgrading the front office to enable these new customer experiences and also updating the back office, to manage inventory, accounting and other business services on a daily basis.
While the QR code was invented more than 25 years ago, it is only recently that it has become more and more present in our daily lives. In its early days, it was just a tool for Japanese car manufacturers to track their inventory around their factories. From now on, it is everywhere, from the ticket office to advertising and soon also in our wallets.