Commuters turn to mobile devices to travel

Contactless cards are an increasingly popular method of travelling on the London Underground, according to figures from Transport for London.

  • Customer Experience

European e-commerce up as confidence returns

Last year, e-commerce activity in Europe increased by 15% to €530 billion, while the 2017 forecast predicts a 14% growth to €602 billion

  • Customer Experience

Shops use spy techniques to improve customer experience

Retailers are monitoring customers’ facial expressions, heart rate and even pupil dilation in order to gauge shoppers’ reactions, spot thieves and improve the overall experience.

  • Customer Experience

Online shopping complements in-store purchases

While consumers still prefer to finalize their purchases in-store, the majority start their shopping experience online, according to a new study.

  • Customer Experience

Shopping cart abandonment rates rise

While the online shopping market continues to grow, so too is the proportion of consumers who abandon the online purchase process without having completed the transaction.

  • Customer Experience

A ticket to ride no more: Travel goes contactless

by Venceslas Cartier, Vertical Solution Marketing Manager at Ingenico Group

  • Customer Experience
  • Tech trends