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How retailers are adapting to more connected grocery consumers

In an increasingly faster and changing society, key drivers to customer satisfaction are convenience, speed and efficiency.

In grocery retail, the old model of online versus offline is no longer a relevant distinction. This is because today’s connected consumers shop for their groceries in an entirely different way, as they feel they should no longer be impeded by the limitations of any touchpoint. After all, while shopping for products and services, consumers do not think about channels, they simply expect a smooth buying experience.

  • Customer Experience
  • Payment Services

Consolidated payment systems for customer confidence

Payments are essential to every business, but they are not all that meets the eye on a day-to-day basis. Behind every transaction there are multiple players working tirelessly to ensure payments are being made quickly, correctly, and securely. However, as is often the case with so many moving parts, there remains the possibility of error and/or additional time added to the transaction, leaving the customer with a poor experience and make them potentially less likely to return. Additionally, multiple failed transactions can ultimately prove costly for retailers over time.

  • Payment Services

The payments trends that merchants should watch out for in 2021

Making predictions for the year to come is difficult at the best of times. 2020 has been proof of that as we entered unchartered territory across a year that will be remembered for the COVID-19 pandemic, its impact on commerce, and the way we pay for goods and services.

  • Customer Experience
  • Payment Services

Bringing advanced analytics and UX together in perfect harmony

Ingenico Insight is here! In all my years in product management, this is probably the most excited I’ve been about an upcoming product launch. The team at Ingenico is about to take a massive step forward when it comes to payment management. We have relied on basic dashboards for more than a decade to provide us with an overview of payment data and they have served our merchant users well, but I believe it’s time for a new evolution in payments.

  • Customer Experience
  • Payment Services

No translation required: how to truly understand your payments data

For too long online businesses have had to rely on basic dashboards for insight into their business performance. At Ingenico we believe that more is needed.

  • Customer Experience
  • Payment Services

SCA deadline for PSD2 compliance is approaching fast

The December 31st deadline for the implementation of Strong Customer Authentication (SCA) is approaching fast. The European Banking Authority (EBA) has postponed the deadline by 15 months (initially 14th September 2019), but it won’t be postponed again.

  • Payment Services