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Smartphones overtake shopping malls

US eCommerce is poised to account for 10% of total US retail sales in the fourth quarter of 2017 as mobile phone-based shopping surges in popularity.

  • Customer Experience

US holiday season retail sales set new record

US holiday season sales increased 4.9% versus the same period of 2016

  • Customer Experience

Online merchants must manage holiday traffic effectively

Discover 4 quick adjustments merchants could make to keep shoppers happy. 

  • Customer Experience

Surge in e-commerce just before Christmas

E-retailers attracted significantly more online traffic in the run-up to Christmas than they did in 2016, according to Verizon’s 2017 Holiday Retail Index.

  • Customer Experience

Voice control enters consumer payments

Google’s partnership with retail behemoth Walmart could mark the real beginning of a new retail phenomenon – voice-activated shopping and payments.

  • Tech trends