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Online retail in 2016 sets new records

Consumers bought some £133 billion worth of goods through UK online retailers last year, £18 billion more than 2015, according to the latest figures from the IMRG Capgemini eRetail Sales Index.

 

  • Customer Experience
  • Tech trends

Online shopping from the comfort of your car

Car manufacturer Ford has struck a deal that will see Amazon’s Alexa artificial intelligence assistant integrated into their cars.

 

  • Customer Experience

5 trends that will shape the future of payment & commerce

EVP ePayments P-A. Vacheron shares his Top 5 trends that are certain to create massive opportunities for those daring enough to embrace change.

  • Tech trends

US e-commerce sales up 16% in Q3

E-commerce sales in the US reached $93.67bn in the third quarter of 2016, an increase of 15.6% year-on-year, according to figures released by the US Department of Commerce.

  • Customer Experience

Highest level of US Christmas shoppers head online

Almost half of US Christmas gift buying will be done online rather than in traditional bricks-and-mortar retail stores, according to Deloittes’ annual holiday survey of consumer trends and spending.

  • Customer Experience

Instagram makes e-commerce play with features for retailers

Instagram is seeking to push into the online retail marketplace, launching a new feature allowing brands to add tags giving prospective buyers further details about items featured in photos.

  • Customer Experience