In the past few years, innovation, speed and agility have increasingly become the watchwords for merchants. During this time they have seen consumers’ purchasing behaviour change as the lines between in-store, online and mobile shopping have blurred. And at the same time they have gone through their own digital transformation, upgrading the front office to enable these new customer experiences and also updating the back office, to manage inventory, accounting and other business services on a daily basis.
While the QR code was invented more than 25 years ago, it is only recently that it has become more and more present in our daily lives. In its early days, it was just a tool for Japanese car manufacturers to track their inventory around their factories. From now on, it is everywhere, from the ticket office to advertising and soon also in our wallets.
PayGlobe is an Italian company specialising in solutions for the management of payments and integration of loyalty and CRM through a multi-acquiring system. Ingenico, a Worldline brand, is the largest European player in payment services. Working together, both companies leveraged their payments expertise to support the needs of Mondo Convenienza stores, a leading Italian chain of large-scale distribution of furniture and furnishing accessories.
There is no doubt that the quick service restaurant (QSR) industry took a huge hit during 2020 and 2021, as COVID-19 saw complete closures and the sudden need to shift all or most of sales online and those that stayed open had to adapt to social distancing and contactless payments.
Ingenico, a Worldline brand and global leader in payments, is pleased to announce its new partnership with Moneynet, the Italian Payment Institute. With over 6.6 million Android payment terminals sold worldwide, Ingenico is delighted that Moneynet has chosen its Android smart terminals to accept digital payments and provide value-added services to its customers.
In an increasingly faster and changing society, key drivers to customer satisfaction are convenience, speed and efficiency.
In grocery retail, the old model of online versus offline is no longer a relevant distinction. This is because today’s connected consumers shop for their groceries in an entirely different way, as they feel they should no longer be impeded by the limitations of any touchpoint. After all, while shopping for products and services, consumers do not think about channels, they simply expect a smooth buying experience.