Tags:

How using chatbots enhances the customer experience

Many banks worldwide are deploying chatbots as a means to enhance customer service, with the switch to conversational banking also helping lenders to reduce both costs and turnaround times in fulfilling customer requests.

  • Customer Experience
  • Tech trends

Shoppers turn to mobile for Singles’ Day and Thanksgiving sales

mCommerce explosion/ For Singles' Day, mobile shopping accounted for 90% orders

  • Tech trends

Why more than demonetisation, GST will push India towards a less-cash economy

By Anand Ramachandran, CFO, TechProcess Payment Services, Ingenico Group

  • Tech trends

Chatbots and the Conversational Commerce Revolution

by Gertjan Dewaele, Product Intelligence and Innovation Manager at Ingenico ePayments & Arash Hassibi, CEO of Joinedapp

  • Tech trends

P2P payment trends: What’s next?

Person-to-person payment methods (P2P payments) are experiencing a surge across all generations. 

  • Tech trends