Highlights from MWC18

Relive the best moments from Mobile World Congress 2018.

  • Tech trends

How using chatbots enhances the customer experience

Many banks worldwide are deploying chatbots as a means to enhance customer service, with the switch to conversational banking also helping lenders to reduce both costs and turnaround times in fulfilling customer requests.

  • Customer Experience
  • Tech trends

Retailers must use web and mobile to enhance customer journey

With the boom of e-commerce, combined with the relatively low cost of setting up an online store, bricks-and-mortar stores need to adopt many of their rival e-retailers’ most successful web and mobile strategies to expand their cyber marketplace.

  • Customer Experience
  • Tech trends

Shoppers turn to mobile for Singles’ Day and Thanksgiving sales

mCommerce explosion/ For Singles' Day, mobile shopping accounted for 90% orders

  • Tech trends

Why more than demonetisation, GST will push India towards a less-cash economy

By Anand Ramachandran, CFO, TechProcess Payment Services, Ingenico Group

  • Tech trends