Johan Been Vice President Client Operations, Ingenico ePayments

Johan is a seasoned professional in the payments industry with 25 years of experience and deep understanding of how customers’ needs have evolved over time. Johan joined Ingenico ePayments (formerly GlobalCollect) in 2013, responsible for the company’s operations and customer care strategy. In this role, he’s responsible for the Ingenico ePayments’ customer care strategy, and translating the strategy into workable, customer oriented solutions.

Prior to this, Johan was Chief Technology Officer at CCV, a leading European player in the card-present industry. During his time at Equens, Johan also held various other leadership roles in IT/Operations as well as Acquiring and Processing Services. His experience spans over the introduction of the Dutch online debit card system PIN, the Euro and later the introduction of EMV throughout Europe. Before his time at Equens, Johan also worked at Prolin and Hewlett Packard.

Johan Been holds a degree in Business Informatics from the Hogeschool voor Economische Studies in Amsterdam and he lives in Hilversum with his wife and two kids.

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Joseph Leija General Manager, North America at Ingenico ePayments

Joseph Leija is General Manager, North America at Ingenico ePayments. He has over 20 years' generating top results in the banking and electronic payments industry and has worked with many of the top 100 global eCommerce merchants, enabling them to expand their businesses internationally. Before joining Ingenico ePayments, Leija worked with Sage Payment Services, helping to expand the company’s footprint among associations and Independent Software Vendors (ISVs). Prior to that, he was a Vice President with Chase Paymentech, running a team that consulted directly with merchants and supporting their global expansions. Earlier in his career, Leija worked for First Data, where he managed the Relationship Management team supporting T&E clients. In addition, Leija developed and supported the company’s international strategy. Joe serves as a board member for Payment’s Ed. He has an MBA in Finance from Loyola University Chicago, and he currently lives in San Francisco with his family.

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Mailie Shortill Head of Sales Enablement, Ingenico ePayments

Mailie is a self-confessed payments nerd, who has been in the industry for over 10 years. She is passionate about travel and uses it as an enabler to better understand the key drivers in global commerce. At Ingenico ePayments, Mailie is Head of Sales Enablement, responsible for increasing results and productivity by providing integrated content, training, and coaching services to frontline sales managers along the entire customer’s journey. As part of her role, she manages a global team of Payment Performance Analysts, Bid Managers and Sales Support & Operational Managers, making sure that Ingenico ePayments optimizes its services and builds strong relationships with its customers. Mailie has broad experience in all aspects of payments, including product management, strategic planning and analytics, relationship management, contract negotiations and team management. Having worked with some of the biggest, multi-national corporations in the industry including Worldpay, Mastercard, and Lloyds Banking Group. Mailie knows how to connect to merchants to their end consumers, ultimately optimizing the consumer experience and increasing merchants’ bottom line. 

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Marieke Steen Product Marketing Manager at Ingenico ePayments

Marieke is part of the Product Organization at Ingenico ePayments, responsible for driving the success of a product in the market. Key is putting the customer first and being close to the market. Marieke is passionate about eCommerce and marketplaces and has a clear understanding of the challenges that marketplace businesses operating in the complex, and often fragmented world of global commerce are facing.

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Mario Crea Commercial Manager – North Asia at Ingenico ePayments

I am Currently covering the Asian development for Ingenico ePayments from Tokyo. I have moved around a lot: Japan, Italy, Ireland, Spain, The Netherlands and Singapore. I have an MBA from Erasmus University - RSM, I love basketball and video games, and lately I have been trying to convince my wife that we need the limited edition Spider-Man PS4 Pro.

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Matias Fainbrum General Manager, Latin America at Ingenico ePayments

Matias is the General Manager of Ingenico ePayments’ operations in Latin America, responsible for the company’s rapidly growing footprint in LATAM, including Brazil, Argentina, Mexico and other key markets in the region. Matias joined Ingenico ePayments (formerly GlobalCollect) as Head of Business Development for LATAM in 2010 and under his leadership, the company grew its customer base in the region by 300%.

Prior to joining GlobalCollect, Fainbrum was Managing Director, Latin America for management consulting firm Business Minds. Earlier in his career, Mr. Fainbrum held various sales and marketing management positions at Oracle and Telecom Argentina. He holds a MBA from the  Universidad Torcuato di Tella, and he currently lives in Buenos Ares with his wife and children.

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