Payment systems have come on leaps and bounds in recent years, developing quickly from providing customers with cashless transactions to enabling cashier-less checkouts – and the same goes for the unattended market. New self-service checkout options and interactive machines have changed the game entirely, offering the all-important seamless payments and next level customer experience. And that’s just the beginning of the vending revolution; with Artificial Intelligence (AI) and Internet of Things (IoT) leading the way, unattended retail is anticipated to be a £10b industry over the next five years.
On 11th March 2020, the World Health Organization (WHO) declared the COVID-19 outbreak a pandemic. At the time of writing, hundreds of thousands of lives and businesses have been affected. With multiple countries issuing bans on travel across borders and ordering shutdowns of cities and towns, many businesses are seeing the virus take its toll.