Tags:

Highlights from MWC18

Relive the best moments from Mobile World Congress 2018.

  • Tech trends

Mobile payments in China reach new record

Chinese consumers completed mobile payment transactions worth 81 trillion yuan (US$12.8 trillion) from January to October last year.

  • Tech trends

1-in-4 Europeans want to pay via wearable devices

Over 175 million Europeans believe they’ll start using contactless payments via a smart watch, bracelet, cheering or other wearable device, research by Mastercard has found. 

  • Customer Experience

Retailers must use web and mobile to enhance customer journey

With the boom of e-commerce, combined with the relatively low cost of setting up an online store, bricks-and-mortar stores need to adopt many of their rival e-retailers’ most successful web and mobile strategies to expand their cyber marketplace.

  • Customer Experience
  • Tech trends

How using chatbots enhances the customer experience

Many banks worldwide are deploying chatbots as a means to enhance customer service, with the switch to conversational banking also helping lenders to reduce both costs and turnaround times in fulfilling customer requests.

  • Customer Experience
  • Tech trends