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Omnichannel could help retailers recover profit margins

[report] Retailers have experienced a decrease in overall operating earnings due to the high cost of e-commerce fulfilment, despite online sales being on the rise.

  • Customer Experience

Social shoppers are changing e-commerce in China

Ecommerce is on the up in China, according to a new report from McKinsey and Company.

  • Customer Experience

Singapore tops the chart for cashless transactions

Singapore is the country with the highest proportion of cashless transactions based on consumer payment transactions

  • Customer Experience

Mobile ticket purchases to double by 2020

Around 23 billion transport and events tickets will be bought using mobile handsets by 2020, according to a new report from Juniper Research.

  • Customer Experience
  • Tech trends

Consumers want speed, security and multiple payment options

The three things that influence customers the most when it comes to bills and payments are speed, security and multiple payment options, according to a new survey.

  • Customer Experience

UK ecommerce expected to reach €174 billion in 2016

The UK online retail industry is expected to reach €173.7 billion, an increase of 10.5% from the previous year, according to a new report.

  • Customer Experience