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Retailers must use web and mobile to enhance customer journey

With the boom of e-commerce, combined with the relatively low cost of setting up an online store, bricks-and-mortar stores need to adopt many of their rival e-retailers’ most successful web and mobile strategies to expand their cyber marketplace.

  • Customer Experience
  • Tech trends

How using chatbots enhances the customer experience

Many banks worldwide are deploying chatbots as a means to enhance customer service, with the switch to conversational banking also helping lenders to reduce both costs and turnaround times in fulfilling customer requests.

  • Customer Experience
  • Tech trends

5 shopping trends changing retail as you know it

The retail themes of 2017 are extending into this year, with merchants still closing physical stores, shop formats remaining in flux, and mobile-based shopping becoming ever more widespread.

  • Customer Experience

Top e-commerce trends to jump on this year

5 trends that will shape online shopping this year, according to our partner Shopify.

  • Tech trends

Bargain bonanzas: Make your money go further during seasonal sales

by Martyna Sroka-Lalewicz / Money Saving Girl blog.

  • Customer Experience