European e-commerce up as confidence returns

Last year, e-commerce activity in Europe increased by 15% to €530 billion, while the 2017 forecast predicts a 14% growth to €602 billion

  • Customer Experience

Shops use spy techniques to improve customer experience

Retailers are monitoring customers’ facial expressions, heart rate and even pupil dilation in order to gauge shoppers’ reactions, spot thieves and improve the overall experience.

  • Customer Experience

Connected screens: The future of commerce

by Vincent Berge, Founder & CEO of Think & Go.

  • Tech trends

Online shopping complements in-store purchases

While consumers still prefer to finalize their purchases in-store, the majority start their shopping experience online, according to a new study.

  • Customer Experience

6-Month Countdown: Are You Ready for PSD2?

By Marieke Steen, Product Marketing Manager, Ingenico ePayments

  • Security & Fraud

Shopping cart abandonment rates rise

While the online shopping market continues to grow, so too is the proportion of consumers who abandon the online purchase process without having completed the transaction.

  • Customer Experience