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Online retail in 2016 sets new records

Consumers bought some £133 billion worth of goods through UK online retailers last year, £18 billion more than 2015, according to the latest figures from the IMRG Capgemini eRetail Sales Index.

 

  • Customer Experience
  • Tech trends

Online shopping from the comfort of your car

Car manufacturer Ford has struck a deal that will see Amazon’s Alexa artificial intelligence assistant integrated into their cars.

 

  • Customer Experience

Navigating the PCI protocols

With new card security standards now in force, Ingenico has issued a reminder to retailers outlining the key compliance standards of which merchants need to be aware.

  • Security & Fraud

India to reach 100m online shoppers in 2017

India will be home to more than 100 million online shoppers by the end of this year, according to a new report, which said the increase was in part due to faster Internet speeds and better logistics.

 

  • Customer Experience

Google’s hands-free pizza orders

Google has joined forces with pizza delivery giant Domino’s to allow users of its Google Home voice-activated artificial intelligence assistant to order food by speech command.

 

  • Customer Experience
  • Tech trends

UK contactless payments up by 166%

UK shoppers’ use of contactless payments surged 166% in 2016.

 

  • Customer Experience